Dedicated Analytical Solutions

Be proactive

Ensure optimal performance at lowest cost

Test and recalibrate your solution before performance is affected

Replace critical components before they wear out

Carry out preventative maintenance when it suits you

Benefit from quick response and remote support services

Let us help you find the right FOSSCare™ contract

FossCare™

A FossCare contract is the perfect way to ensure performance and reliability of your instrument and a way to make sure you can keep the promises you make to your customers. There is really only one optimal way to secure your investment.

With FossCare, more than 300 dedicated service, application, software and calibration specialists world-wide are standing by to ensure you the fastest possible response time and on-site service.

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Maximum return on your investment

Let FOSS take care of you for a maximum return on your analytical investment. Get a four year warranty as part of the new FossCare Premium Preventive Maintenance Agreement or two years as part of any other FossCare agreement. In addition to the peace of mind afforded by the warranty period, the continual preventive maintenance pays off by keeping your analytical instruments working perfectly every day, year after year.

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Why is a FossCare service agreement worth the money?

A question and answer guide from FOSS

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FOSS service

Why preventive maintenance

Regular maintenance ensures optimum performance and extended lifetime. Avoiding expensive downtime is a matter of following factory standards and preventively replacing parts before they wear out. In turn, this helps ensure reliable and consistent results at the highest level. Preventive and predictive maintenance combined with global support from 300 dedicated service, application, software and calibration specialists are really what secures your investment and keeps your instrument running perfectly all year round.

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Phone support

Get the support you need

With FossCare you can get exactly the solution, coverage and peace of mind to suit your individual needs. Choose the right level of support from a range of packages and enjoy a consistent level of care minimizing the risk of unexpected repair costs and maximizing the value of ownership. As a new feature, FossCare now comes with an Extended Instrument Warranty in order to maximize your security and secure your investment.

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Local service world-wide

With FossCare more than 300 dedicated service, application, software and calibration specialists world-wide are standing by to ensure you the fastest possible response time and on-site service.

Certified engineers

Our technicians are trained at FOSS headquarters and certified through the FOSS Academy service certification process. Combined with the original spare parts, diagnostic and software tools, this guarantees the quality of the work performed on your instrument.

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